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Frequently Asked Questions

Q:What determines the height of the pile on my rug?

The higher the knot count, the shorter the pile because the design needs to be brought out. For example, silk rugs with 900-1000 knots per square inch are sheared closely because that allows the design to appear more clearly.

Q:What is the function of the fringes on an Oriental rug?

The fringes on a rug are the ends of the warp threads that run vertically from one end of the rug to the other thus forming the structure of the rug. They are knotted as the rug is completed to prevent the warp and weft from unraveling.

Q:What is meant by the “dark side” and “light side” of a rug?

All rugs have a light side and a dark side that is created by the direction of the pile. As a rug is hand-knotted, at the completion of each row, the row is packed down to achieve tight knotting. When the row is packed down it tilts the pile down as well. So, when the rug is completed and lying on the floor, if you are looking into the tilt you see shadow and therefore it appears darker. From the other side, you’re looking across the nap, and therefore it appears lighter.

Q:How do I clean my rug from week to week?

Vacuum regularly as necessary. For shag, silk and leather rugs, we suggest using suction only as a beater brush can damage or snag your rug. We find that the suction wand on vacuum cleaner is especially helpful for lifting pet and human hair from the carpet. When vacuuming, try to avoid going over the fringes. If over time fringes become damaged, do not fret. They can be replaced. Most fringes are made of cotton and are not as durable as the wool knotting. Ironically, worn fringes only add to the value of the carpet. As long as the fringe’s knot is intact, the rug will remain strong. Never cut a fringe off as this greatly decreases the value of the rug.

Q:I saw rugs at other stores that look as good but are less expensive. Why?

We tend to offer a higher level of quality for each type of rug. We strive to support only manufacturers who support a fair labor policy and who stand behind the rugs they create. As in everything, looks can be deceiving. Quality of materials, dyeing processes, weaving processes and density of knots all play a huge factor in the quality and longevity of a rug and these factors play a role in the cost to produce it.

Other stores may not be as concerned with the quality of materials used or fair wages for artisans. Therefore artisans may use poorer quality materials and work more quickly rather than carefully! This may show up on closer inspection or after living with the rug for a while. For the quality we carry, the rugs are competitively priced.

Q: Why is my tufted rug shedding?

A: Shedding on tufted rugs is completely normal. Some of our rugs are made of 100% natural fibers, which, like a wool sweater or cotton in the dryer, will give off a certain amount of lint. Many of our rugs are made using a cut pile construction and some shedding is associated with this technique. Vacuuming regularly and use of a rug pad should diminish the shedding after six months or so depending on the level of traffic.

Q: Are your rugs colorfast? Can I stain guard them?

A: Our rugs are rigorously tested for color preservation. However, with any rug, direct and sustained sunlight can fade the colors over time. We do not recommend using a stain guard on your rug. Rugaholic cannot warranty the rug if it has been treated.

Q: My rug has an odor - is this normal?

A: A slight odor after unrolling a rug is normal. Allowing the rug to air out and using a product such as FebreezeTM should alleviate the scent. We also recommend using a rug pad to lift the rug off the floor slightly and allow for constant air flow

Q: I've noticed "loose threads" on the surface of my hooked rug - what should I do?

A: Our rugs involve many changes of color to create the wonderfully detailed designs. Each time a color changes, the excess yarn is tucked between the loops. With use and vacuuming, these long ends of yarn occasionally come to the surface. Use scissors to clip the yarn even with the top of the loops; do not pull. The majority of these thread ends will show up within the first six months.

Q: Are the rug colors displayed on your website accurate?

The rugs are represented on our website with images in the most accurate colors as possible. Please note, differences in computer monitors or the quality of the images supplied to us by the manufacturers may affect the color represented. We cannot be held accountable for the discrepancy in color your screen displays and the actual color of the product. Please also note, given the artisan crafted nature of our products, slight variations in dye lots and shading are inherent to the design. Likewise, patterns and/or colors may vary slightly, according to size. If exact color is a concern, please check to see if the rug you have chosen offers a sample by clicking sample button directly below the pricing information. If a sample is available, it will allow you to experience a small piece of the actual rug. Please see our Sample Program for details on how this program works. Samples are not returnable but will be credited towards your future rug purchase.

Q: Are the sizes listed on your website accurate?

Keep in mind that most of our rugs are made by hand. Some lengths and widths vary slightly from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variations exist and this is not a manufacturing defect.

Q: Will my rug require a rug pad?

Yes. We highly recommend the use of a non slip rug pad to prevent the slipping and sliding of your area rug and to also increase the wear and longevity of your rug.

Q: Can you confirm the colors of an item?

We are unable to provide additional color information besides what is featured on the website. Our customer service team views the same product image as you do.

Q: Should the furniture be half on the rug, completely on the rug, or not on the rug at all?

The low adhesive blue painter's tape will give you the answer. In a sitting area, the furniture placed half on the rug can help prevent kicking or stepping on the rug edge. How far back under the furniture? Whatever looks good, it is not an exact science. The furniture can be half on the rug, completely on the rug, or not on the rug at all. The blue tape will help you visualize what is right for your room. Area rugs can be larger and used to create a space in your room or be small and simply add interest under your coffee table.

Q: How big should the rug be under my dining room table?

One way is to measure the tabletop and add 4-6 feet. This allows 2 feet on each side of the table. However, your room size may require a larger or smaller rug. Using blue painters tape to outline the rug area will help you see what looks best. If possible, having a few inches behind the chair when it is pulled out is ideal.

Q: How much pattern/color should my rug have?

Dominate Pattern: Is the main pattern in the room. Usually you have one dominate pattern in a room.

Secondary Pattern: Is a light pattern able to work with the dominant pattern. Usually repeats some of the colors and/or elements of the dominant pattern.

Stand back and look at your room. How much pattern does you room have now? Often a rug doesn't need to add a multi colored pattern to make a room but rather complement what is already there. Our large selection of secondary patterns, tone on tone patterns, and solid colors can be just what is needed to pull it all together.

Does your room have too much solid color and need something to give it interest? A multi colored pattern that ties the colors of your room together will solve the problem. Our large collection of patterns sorted by color, as well as rug designs where each color can be chosen individually gives unlimited options.