Free Shipping. Every Day. Every Rug.
Rugaholic offers free ground shipping within the contiguous United States only. If you are interested in purchases to be sent outside the US, please contact us at firstname.lastname@example.org.
Most items will ship directly from the manufacturer to your home within 5-7 business days from placing the order. Typical transportation times range from 7-10 business days depending on your location. If we expect a delay in shipping your order, our customer service representative will contact you via email to inform you of the delay and allow you to accept it, or if you wish, to reselect or cancel your order.
Our preferred delivery method is UPS and Fedex ground service. Some rugs are too large to ship by these carriers and must be shipped by a larger truck or a specialized carrier. If a larger carrier is needed, they will call you prior to arrival to arrange your delivery during regular business hours. All items shipped to a residential or commercial address will be delivered to your door. The drivers are not responsible for delivery inside your location or unpacking your purchase. Please be aware that unless your item is oversized, you will not receive a call prior to delivery. Scheduled freight deliveries require someone to be present over the age of 18 to sign for the package. Failure to be available at scheduled delivery will result in a re-delivery charge. If you need to change a delivery date, please contact the shipper as soon as possible or contact us as soon as possible but no later than 24 hours in advance.
White Glove Delivery service is available as a premium service. To request this service, please email us as email@example.com and reference your order number within 24 hours of placing your online order. You will receive a confirmation email once this service has been arranged. This service may be useful for elderly customers, customers who purchase large size rugs, or customers living in multi-unit residential buildings that require the rug to be transported within the building. The average charge for this premium service is $249 per delivery, not including stair charges if applicable. White Glove Delivery includes bringing the rug into your room of choice, unpacking and removing the debris from the property. Delivery men are not responsible for moving of personal furniture items.